Duxalo currently ships orders within the United States only.

Getting Your Order Ready

• Orders typically take 3–5 business days to process before shipment.
• Orders are not processed or shipped on weekends or public holidays.
• Orders placed after 2:00 PM Eastern Time (GMT-05:00 during standard time) will generally be processed on the next business day.
• Once your order has been confirmed, you will receive an order confirmation email with your order details.

Free Shipping Across the USA

Duxalo offers free standard shipping throughout the United States.

Free shipping applies to eligible U.S. orders. Any exclusions or special shipping conditions will be communicated where applicable.

Estimated Delivery Times

• Order Processing: 3–5 business days, Monday through Friday.
• Shipping Transit: 7–10 business days, Monday through Friday.
• Estimated Total Delivery Time: 10–15 business days.

Daily Order Cut-off: 2:00 PM Eastern Time.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.

Please note that we currently do not ship to APO/FPO addresses or P.O. Boxes.

Your Order Confirmation

After you complete checkout, we will send you an order confirmation email containing your receipt and order details.

If you do not receive your confirmation email, please check your spam or junk folder. If it is still missing, contact us at supports@duxalo.com for assistance.

Taxes on Your Purchase

All prices on our website are displayed in U.S. dollars (USD).

Applicable sales taxes will be calculated at checkout based on your shipping address and the relevant tax requirements. Any applicable taxes will be displayed before you complete your purchase.

Providing Accurate Shipping Details

Please ensure that your shipping address, phone number, and other checkout details are complete and accurate.

If we identify an issue with your shipping information, we may contact you by email to verify or correct the details before processing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.

Duxalo cannot guarantee delivery to an incorrect address provided at checkout.

Tracking Your Package

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number, when available.

Tracking information may take some time to become active after the carrier receives your package.

Depending on availability and the destination, orders may be shipped through carriers such as FedEx, DHL, UPS, or USPS.

If you are unavailable to receive your package, the carrier may allow another person to accept it on your behalf, subject to its delivery policies.

Missing or Delayed Packages

If your package appears to be missing or its tracking information has not updated as expected, please contact us for assistance.

For packages that appear lost in transit, you may contact our support team 10 days after the dispatch date to request an investigation. We will work with the relevant carrier to investigate the issue.

Depending on the investigation outcome and applicable circumstances, we may offer a replacement or store credit where appropriate and permitted by law.

Please contact us before placing a claim with the carrier so we can help you determine the next steps.

Return Shipping Costs

If you choose to return or exchange an item because of sizing, style preference, or a change of mind, you are responsible for the return shipping costs.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and include clear photos showing the issue.

Once we review and approve your claim, Duxalo will cover the return shipping costs and provide a prepaid return shipping label.

Please contact our support team before sending any item back. Unauthorized returns may not be accepted.

For complete information about return eligibility, refunds, and exchanges, please review our Return and Refund Policy.

Questions About Shipping?

If you have any questions about shipping, delivery, or tracking your order, please contact our support team:

Email: supports@duxalo.com

Business Phone: +1 512-842-0220

Business Address: 5900 BALCONES DRIVE STE 29167 AUSTIN, TX, 78731, USA

Time Limit for Returns and Exchanges

You have 30 days from the date of delivery to request a return, refund, or exchange. After this 30-day period, we may be unable to accept your request.

Before returning any item, please email our support team at supports@duxalo.com with your order number, the item name, and the reason for your request. All returns must be approved by our team and assigned a Return Merchandise Authorization (RMA) before being shipped back. Unauthorized returns may not be accepted.

No Restocking Fees

At Duxalo, we do not charge restocking fees for returned items.

Return Eligibility

To qualify for a return, items must be in their original condition, unworn, unwashed, and unaltered. Original tags and packaging must remain attached and intact. Items must also be free from strong odors, including perfume, detergent, or other scents.

Returned items are subject to inspection. Items that do not meet these conditions may not qualify for a refund or exchange.

Return Address

Please contact our support team at supports@duxalo.com before shipping any return. Once your return is approved, we will provide the appropriate return instructions and shipping address.

Please do not send returns to an address before receiving confirmation from our team.

How to Start a Return

To initiate a return, email supports@duxalo.com and include:

• Your order number.
• The name of the item you wish to return.
• The reason for your return.
• Photos of the item, if it arrived damaged, defective, or incorrect.

Once your request is approved, carefully package the item to prevent damage during transit. Keep your shipping receipt and tracking number until your return has been completed.

Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size, or prefer a different style, you are responsible for the return shipping costs.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery and include clear photos of the issue. After reviewing and approving your claim, Duxalo will provide a prepaid return shipping label at no additional cost.

Order Cancellations Before Dispatch

You may request to cancel your order before it has been shipped. Please contact our support team as soon as possible.

Once an order has been dispatched, it can no longer be canceled through our order cancellation process. However, you may contact us to discuss whether the order qualifies for a return under this policy.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your original payment method is no longer available, please contact us so we can discuss the available refund options.

Items showing signs of wear, damage caused after delivery, or unauthorized alterations may not qualify for a refund. We will notify you if your return does not meet our eligibility requirements.

Exchanges for a Different Size or Color

If you would prefer a different size or color, you may request an exchange within the same 30-day return window.

All exchanges are subject to product availability and approval. We recommend contacting our support team as soon as possible to check availability and receive instructions.

If your preferred replacement item is unavailable, our team can discuss the available alternatives with you.

Questions About Returns or Refunds?

If you have questions about this policy or need assistance with a return, refund, cancellation, or exchange, please contact us:

Email: supports@duxalo.com
Business Phone: +1 512-842-0220
Business Address: 5900 BALCONES DRIVE STE 29167 AUSTIN, TX, 78731, USA