Privacy policy

Last Updated: October 15, 2026

Duxalo runs this website and store, along with every tool, feature, and service connected to it (together, the "Services"). We use Shopify to power our store and help us serve you better. This policy explains what information we gather, how we use it, and how we protect it whenever you visit, shop, or reach out to us. If anything here ever conflicts with our Terms of Service, this Privacy Policy takes priority on matters of personal data.

When you use our Services, you agree that you've read and understood how we handle your information.

The Information We Gather

We only collect details that help us serve you well. Depending on how you use our site, this may include:

Your Contact Details: Full name, home address, shipping address, phone number, and email.
Payment Details: Card numbers, bank details, and transaction records. Payment information is processed through secure payment providers. We do not claim that raw payment details are inaccessible to every third party, as authorized payment processors may handle such information to complete transactions.
Account Info: Your username, password, saved preferences, and security settings.
Shopping Activity: Items you view, save, buy, return, or exchange.
Messages You Send Us: Anything you share when you contact our team.
Browsing Data: Your device type, browser, approximate location, and how you move through our site, so we can make your shopping experience smoother.

Where This Information Comes From

We gather your details in a few simple ways:

Directly from you, when you shop, sign up, or message us.
Automatically, through cookies and site activity tracking.
Through trusted partners who help with payments, shipping, technical support, or marketing.
Occasionally, through other outside parties, where permitted by applicable law.

How We Put Your Information To Work

Your data helps us in the following ways:

Running Your Orders: Processing purchases, managing your account, sending updates, and handling returns.
Sharing Offers: Letting you know about new products, sales, and promotions, where permitted by law and subject to your preferences.
Keeping Things Safe: Detecting fraud and protecting transactions.
Answering You: Responding to your questions and support requests.
Following The Law: Meeting legal requirements whenever needed.

When We Share Your Details

Duxalo does not sell your personal information for money. We may share personal information with service providers and other parties as described in this policy. Depending on how you use our Services, this may include:

Shopify and trusted vendors who support payments, shipping, analytics, marketing, and site performance.
Service providers who help us operate our business and fulfill your orders.
Third parties when you direct us to share information, such as when connecting a social account or using an integrated service.
Companies within our business group, where applicable.
Government authorities, legal advisers, or other parties when required or permitted by law.
Relevant parties in connection with a merger, acquisition, restructuring, or sale of business assets.

Our Use Of Shopify

Our store runs on Shopify, and Shopify may process some of your data to help us run our Services. Shopify may also process your information in connection with its wider platform and services, subject to its own privacy practices.

You can learn more by reviewing Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

Links Leading Away From Our Site

Our website may link to outside websites or services. Once you leave our site, those third parties may handle your information under their own privacy policies. We encourage you to review their policies before sharing personal information.

Protecting Younger Visitors

Our Services are not intended for children who are below the minimum age required to use them under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

Keeping Your Data Secure

We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. Payment transactions are handled through the applicable payment providers and security measures available through Shopify and our payment partners.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, resolving disputes, and meeting legal, accounting, or regulatory obligations.

Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Request a copy of your information or, where applicable, its transfer to another provider.
Opt out of certain data sharing, targeted advertising, or other processing where these rights apply.
Withdraw consent where processing is based on consent.
Unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

We will not unlawfully discriminate against you for exercising your applicable privacy rights. We may need to verify your identity before processing certain requests.

To exercise your rights, contact us using the details provided below.

Cookies And Advertising

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website activity, and support advertising and marketing activities.

Depending on your location, you may be able to manage cookie preferences or opt out of certain advertising-related data processing through the controls available on our website or through applicable privacy rights.

International Data Transfers

Your information may be processed or stored in countries other than the country where you live, including countries where Shopify and our service providers operate. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Updates To This Policy

We may revise this policy occasionally to reflect changes in our business, technology, or legal requirements. Whenever we do, we will update the "Last Updated" date at the top of this page.