Terms of service

Last Updated: October 15, 2026

Browsing Our Site

All content on this website, including images, product descriptions, graphics, and design elements, is owned by Duxalo or used with permission from the relevant rights holders. You may browse and use our website for personal, non-commercial purposes, subject to these Terms.

By accessing or using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for keeping your login credentials secure and for activities conducted through your account, to the extent permitted by applicable law.

Placing an Order and Payment

When placing an order, you agree to provide accurate, complete, and current information. You also confirm that you are authorized to use the payment method selected for your purchase.

Available payment methods may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay

Payment options displayed at checkout may vary depending on your location, device, and payment provider. We do not accept cash or checks through our online checkout unless explicitly stated otherwise.

Payments are processed through Shopify and applicable third-party payment providers using the security measures available through those services.

Prices and Product Availability

Product prices and availability may change without prior notice. The applicable price and any disclosed shipping charges, taxes, or other fees will be presented during checkout before you complete your purchase.

If a pricing error or listing inaccuracy is identified, we reserve the right to contact you to clarify the correct information before fulfilling your order. If an order cannot be fulfilled at the agreed price, we may cancel it and issue a refund for any amount already paid.

Promotions, discount codes, and special offers may be subject to additional conditions and may be changed or withdrawn where permitted by applicable law.

If an item becomes unavailable after you place an order, we will contact you regarding the available options, which may include a refund or an alternative product with your agreement.

When We Can Decline or Cancel an Order

Duxalo reserves the right to refuse, limit, or cancel an order where reasonably necessary, including situations involving suspected fraud, unauthorized transactions, inaccurate pricing, product unavailability, or suspected misuse of promotional offers.

If we cancel an order after payment has been collected, we will arrange a refund for the amount paid for the canceled order, subject to applicable law and payment-provider procedures.

Shipping and Delivery

Information about order processing, shipping methods, estimated delivery times, shipping fees, and delivery conditions is provided in our separate Shipping Policy.

Our Shipping Policy forms part of these Terms and should be read alongside them. Delivery estimates are provided for guidance and may be affected by circumstances beyond our reasonable control.

Returns, Refunds, and Exchanges

Our return eligibility requirements, return procedures, refund processing, and exchange conditions are explained in our separate Return and Refund Policy.

That policy forms part of these Terms. Please review it before requesting a return, refund, or exchange.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

Reviews and User-Submitted Content

If you submit a review, comment, suggestion, or other content to Duxalo, you confirm that you have the necessary rights to submit it and that it does not violate another person's rights or applicable law.

You agree not to submit content that is unlawful, fraudulent, threatening, hateful, abusive, misleading, or otherwise inappropriate.

By submitting content, you grant Duxalo permission to use, reproduce, display, and share that content for purposes related to operating, improving, and promoting our business, subject to applicable law and any rights you retain. We will not imply that you endorse a product or service in a manner that is misleading.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Duxalo will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

To the extent permitted by applicable law, Duxalo's total liability for a claim relating to a particular product or order will not exceed the amount you paid for the relevant product or order.

These limitations do not exclude or restrict liability that cannot legally be excluded or limited under applicable law, including any mandatory consumer rights.

Governing Law and Disputes

These Terms will be governed by the laws applicable to Duxalo's business and the relevant transaction, without disregarding any mandatory consumer protection laws that apply to you.

Where legally permitted, disputes will be handled by the competent courts with jurisdiction over the matter. Nothing in this section prevents consumers from exercising any mandatory rights available under the laws of their place of residence.

Updates to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal obligations.

Updated Terms will be posted on this page with a revised "Last Updated" date. Changes will take effect as stated in the updated Terms or as otherwise required by applicable law.

We encourage you to review this page periodically.