Refund policy

Last Updated: October 15, 2026

Time Limit for Returns and Exchanges

You have 30 days from the date of delivery to request a return, refund, or exchange. After this 30-day period, we may be unable to accept your request.

Before returning any item, please email our support team at supports@duxalo.com with your order number, the item name, and the reason for your request. All returns must be approved by our team and assigned a Return Merchandise Authorization (RMA) before being shipped back. Unauthorized returns may not be accepted.

No Restocking Fees

At Duxalo, we do not charge restocking fees for returned items.

Return Eligibility

To qualify for a return, items must be in their original condition, unworn, unwashed, and unaltered. Original tags and packaging must remain attached and intact. Items must also be free from strong odors, including perfume, detergent, or other scents.

Returned items are subject to inspection. Items that do not meet these conditions may not qualify for a refund or exchange.

Return Address

Please contact our support team at supports@duxalo.com before shipping any return. Once your return is approved, we will provide the appropriate return instructions and shipping address.

Please do not send returns to an address before receiving confirmation from our team.

How to Start a Return

To initiate a return, email supports@duxalo.com and include:

Your order number.
The name of the item you wish to return.
The reason for your return.
Photos of the item, if it arrived damaged, defective, or incorrect.

Once your request is approved, carefully package the item to prevent damage during transit. Keep your shipping receipt and tracking number until your return has been completed.

Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size, or prefer a different style, you are responsible for the return shipping costs.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery and include clear photos of the issue. After reviewing and approving your claim, Duxalo will provide a prepaid return shipping label at no additional cost.

Order Cancellations Before Dispatch

You may request to cancel your order before it has been shipped. Please contact our support team as soon as possible.

Once an order has been dispatched, it can no longer be canceled through our order cancellation process. However, you may contact us to discuss whether the order qualifies for a return under this policy.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your original payment method is no longer available, please contact us so we can discuss the available refund options.

Items showing signs of wear, damage caused after delivery, or unauthorized alterations may not qualify for a refund. We will notify you if your return does not meet our eligibility requirements.

Exchanges for a Different Size or Color

If you would prefer a different size or color, you may request an exchange within the same 30-day return window.

All exchanges are subject to product availability and approval. We recommend contacting our support team as soon as possible to check availability and receive instructions.

If your preferred replacement item is unavailable, our team can discuss the available alternatives with you.